Great Eastern Medical Insurance

Great Eastern is one of the oldest insurance providers in the world and it is also the leading insurance company in Asia. They made making life great for their customers as their mission, hence there is no surprise that Great Eastern is one of the most preferred insurers.

What is Medical Insurance?

Medical insurance is a type of insurance that will help cover your medical bills (hospitalization, consultation, surgery, treatment, medical supplies, and medication).

What type of medical insurance plans are available in Great Eastern?

  • Great Medic Shield + Great Medic Million Extender
  • Great Critical Care Direct
  • Great Health Direct
  • SmartMedic Million + SmartMedic Million Plus
  • Smart Multi Critical Care
  • Smart Baby Shield
  • Smart Early Payout CriticalCare

Why Buy Great Eastern Medical Insurance?

  • Preferred medical insurance provider
  • Great Eastern is one of the most preferred and trusted medical insurance providers for most Malaysians.

  • Hassle-free cashless admission facility
  • It is obvious that being sick is not a walk in the park and Great Eastern knows it too! With them, enjoy a cashless admission facility to ensure you get your treatment without having to wait for hours!

  • Medical insurance for all
  • Great Eastern is dedicated to making sure everyone is protected by an insurance policy, so they offer various plans to suit your needs and budget!

  • Panel hospitals are everywhere
  • With Great Eastern, looking for a panel hospital will never be a problem. They boast a wide range of panel hospitals nationwide.

How to Buy Great Eastern Medical Insurance?

You can buy Great Eastern medical insurance through Great Eastern official website OR making an appointment with their agents.

How to claim Great Eastern medical insurance?

Generally, Great Eastern medical insurance plans are on a cashless basis, but in certain circumstances (exclusions under policy terms or admission to non-panel/ overseas hospitals), it will be on a reimbursement basis.

Here are the guides to Great Eastern medical insurance claim:

  1. Cashless
    • Present NRIC, medical card, and referral letter (if available)
    • Sign the admission form and wait for your hospital to request for guarantee letter from your TPA
  2. Reimbursement
    • Go to Great Eastern’s website and download claim form
    • Submit the claim form along with the supporting documents through your agent or to Great Eastern’s head office/ branch offices

Upon approval, Great Eastern will contact you to inform of the status of your claim, or you can drop them an email at healthcareservices@greateasternlife.com. Click here if you need more information.

What are the documents needed for Great Eastern Medical Insurance Claim?

These are the documents needed for you to file your claim:

  • Claim form
  • Attending physician’s statement
  • Copy of duly certified Claimant’s NRIC
  • Copy of duly certified Life Assured’s NRIC
  • Direct Credit Facility Form (if not submitted before)
  • Original tax invoices/ bills
  • Original detailed bills
  • Original official receipts
  • Copy of medical test results
  • Copy of passport (for overseas treatment)

Please note that for overseas treatment claims, if the documents are in a foreign language, a translation into the English version is required.

Can I change my Great Eastern medical insurance plan?

Yes, you can! Contact Great Eastern or your agent to arrange this change.

Does Great Eastern pay my medical bills on a cashless or reimbursement basis?

Generally, Great Eastern pays your medical bills on a cashless basis, but under certain circumstances (exclusions under policy terms or admission to non-panel/ overseas hospitals), it will be on a reimbursement basis.

How much do I have to pay for Great Eastern medical insurance?

Consult us to receive quotations!Depends on the plan chosen, you will need to pay for different premium. Consult Great Eastern agents for more information.

Can I pay for Great Eastern medical insurance on an installment basis?

No, the premium of Great Eastern medical insurance needs to be paid annually.

What are the modes of payment available for Great Eastern medical insurance?

Great Eastern accepts these modes of payment:

  • Online payment via eConnect Portal (debit card/ credit card)
  • JomPAY
  • Auto debit
  • Online banking
  • ATM banking
  • CDM banking
  • Branch office counter (cash/cheque)

Will my Great Eastern medical insurance policy expire if I do not renew it on time?

Yes, your medical insurance policy will expire if you do not pay your premium on time.

How do I contact Great Eastern?

Just give them a call at 1300-13-0088 and they will gladly assist you.