Lonpac Medical Insurance

Lonpac Insurance is the subsidiary company of LPI Capital Bhd, which has amassed RM1.55 billion annual gross written premiums in 2020. Lonpac and its (over) 800 employees are putting their customers as their number 1 priority when it comes to insurance, hence they offer a wide range of general insurance products to suit the customers’ needs.

What is Medical Insurance?

Medical insurance is a type of insurance that will help cover your medical bills (hospitalization, consultation, surgery, treatment, medical supplies, and medication).

What types of medical insurance plans are available in Lonpac

These are types of Lonpac Medical Insurance plans:

  • MediSecure Centurial
  • A medical coverage plan that covers your hospitalization and surgery

  • Secure Cancer Care
  • A medical coverage plan that covers against cancer

What is the add-on plans?

  • MediSecure Plus 2015
  • An affordable comprehensive standalone/ top-up plan that covers against medical cost inflation

  • MediSecure Booster
  • A comprehensive top-up plan that covers your medical bills

Why Buy Lonpac Medical Insurance?

  • No lifetime limit
  • If you choose Lonpac medical insurance, there will be no lifetime limit for you. What does this mean? It means that you will never have to worry whenever you make any claim!

  • Limit of coverage increases every 3 years
  • Your coverage limit will be increased by 10% every 3 years without underwriting the risk again. Lonpac offers this because they believe you should be protected!

  • Extensive age of renewal
  • To give you peace of mind about your life post-retirement, Lonpac puts no age limit for renewal.

How to Buy Lonpac Medical Insurance?

You can buy Lonpac medical insurance through Lonpac official website OR making an appointment with their agents.

How do I claim Lonpac medical insurance?

Generally, Lonpac medical insurance plans are on a cashless basis, but in certain circumstances (exclusions under policy terms, or admission to non-panel/ overseas hospitals), it will be on a reimbursement basis.

Needing medical attention can be frightening, so Lonpac has made the claim process easy! Just stay calm and follow these steps:

  1. Cashless admission
    • Present NRIC, medical card, and referral letter (if available)
    • Sign the admission form and wait for your hospital to request for guarantee letter from your TPA
  2. Reimbursement
    • Notify Lonpac at 03-2262 8666 or through your agent of your claims
    • Go to Lonpac’s website and download the claim form
    • Submit the claim form along with the supporting documents to Lonpac or your agent

What are the documents needed for Lonpac Medical Insurance Claim?

These are the documents needed for you to file your claim:

  • Claim form
  • Attending physician’s statement
  • Copy of duly certified ECP form
  • Original bills and receipts
  • Original detailed bills
  • Copy of duly certified NRIC
  • Copy of medical report
  • Copy of diagnostic report

Can I change my Lonpac medical insurance plan?

Yes, you can! Contact Lonpac or your agent to arrange this change.

Does Lonpac pay my medical bills on a cashless or reimbursement basis?

Generally, Lonpac pays your medical bills on a cashless basis, but under certain circumstances (exclusions under policy terms, or admission to non-panel/ overseas hospitals), it will be on a reimbursement basis.

How much do I have to pay for Lonpac medical insurance?

Depends on the plan chosen, you will need to pay for different premium. Consult Lonpac advisor for more details.

Can I pay for Lonpac medical insurance on an installment basis?

Yes, you can choose to pay your Lonpac medical insurance monthly or annually.

What are the modes of payment available for Lonpac medical insurance?

Lonpac accepts these modes of payment:

  • Online payment via Lonpac’s website (debit card/ credit card/ FPX)
  • Public Bank Internet Banking
  • JomPAY
  • Inter-Bank Giro (IBG)
  • Branch office counter (cash/ cheque/ debit card/ credit card)
  • Mail
  • Fax (debit card/ credit card)
  • Public Bank counter

Will my Lonpac medical insurance policy expire if I do not renew it on time?

Yes, your medical insurance policy will expire if you do not pay your premium on time.

How do I contact Lonpac?

You can call Lonpac at 03-2262 8666.