RHB Medical Insurance

Serving Malaysians for 4 decades has made RHB Insurance one of the most trusted insurers for Malaysians. RHB Insurance has a solid network among the locals and they have been providing exceptional service! They offer a wide range of insurance products and they aim to empower Malaysians to choose their own protection based on their needs.

What is Medical Insurance?

Medical insurance is a type of insurance that will help cover your medical bills (hospitalization, consultation, surgery, treatment, medical supplies, and medication).

What type of medical insurance plans are available in RHB?

These are types of RHB Medical Insurance plans:

• MediSure Supreme
• Critical Guard
• MediSure
• RHB Critical Shield

Why Buy RHB Insurance Medical Insurance?

• Easy application and renewal process

You do not have to worry about going out just to apply or renew your policy! Just go to their website and you are good to go!

• Option for cashless or non-cashless plan

RHB is dedicated to making sure their customers are well-protected, hence they offer the choice of purchasing a cashless and a non-cashless plan (lower premium rate than the cashless plan but with the same coverage) to make sure it suits the need of the customer.

• Panel hospitals are everywhere

With RHB Insurance, looking for a panel hospital will never be a problem. They boast a wide range of panel hospitals nationwide.

How to Buy RHB Insurance Medical Insurance?

You can buy RHB medical insurance through RHB official website OR making an appointment with their agents.

How to claim RHB medical insurance?

Generally, RHB Insurance medical insurance plans are on a cashless basis, but in certain circumstances (type of plan, exclusions under policy terms, or admission to non-panel hospitals), it will be on a reimbursement basis. Here are the guides to RHB Insurance medical insurance claim:

1. Cashless plan
• Present NRIC, medical card, and referral letter (if available)
• Sign the admission form and wait for your hospital to request for guarantee letter from your TPA
2. Reimbursement/ non-cashless plan
• Notify RHB Insurance and submit the claim via RHB Client Portal
• Upon claim notification, upload the supporting documents

What are the documents needed for RHB Medical Insurance Claim?

These are the documents needed for you to file your claim:

• Claim form
• Attending physician’s statement
• Copy of medical report
• Original tax invoices/ bills
• Original official receipts

Can I change my RHB Insurance medical insurance plan?

Yes, you can! Contact RHB Insurance or your agent to arrange this change.

Does RHB Insurance pay my medical bills on a cashless or reimbursement basis?

Generally, RHB Insurance pays your medical bills on a cashless basis, but under certain circumstances (type of plans, exclusions under policy terms, or admission to non-panel hospitals), it will be on a reimbursement basis.

How much do I have to pay for RHB Insurance medical insurance?

The cost of a health insurance plan will depend on the type and level you choose. Consult an RHB agent for more information about what’s right for you and your family!

Can I pay for RHB Insurance medical insurance on an installment basis?

No, the premium of RHB Insurance medical insurance needs to be paid annually.

What are the modes of payment available for RHB Insurance medical insurance?

RHB Insurance accepts these modes of payment:

• JomPAY
• Online banking
• Branch office counter
• Debit card
• Credit card

Will my RHB medical insurance policy expire if I do not renew it on time?

Yes, your medical insurance policy will expire if you do not pay your premium on time.

How do I contact RHB Insurance?

You can contact RHB Insurance customer support at 1300-22-0007 or email them through rhbi.general@rhbgroup.com.