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Shopee Damage Protection

PolicyStreet provides Damage Protection for all eligible items sold in the Shopee marketplace. Malaysians can enjoy additional protection for their online purchases from Shopee for up to 6 months after receiving their parcel.

Shopee Damage Protection

PolicyStreet provides Damage Protection for all eligible items sold in the Shopee marketplace. Malaysians can enjoy additional protection for their online purchases from Shopee for up to 6 months after receiving their parcel.

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How to claim

Shopee Steps by Steps

Step 1

Visit Claims Portal and log in with your registered mobile number.

Shopee Steps by Steps

Step 2

Select the item(s) and type of claim(s) to be made.

Shopee Steps by Steps

Step 3

Fill in the details and submit the claim with the supporting documents.

Required supporting documents

All Risk Cover

All Risks (Accidental Damage/ Fire/ Flood/ Wear & Tear)

  1. Copy of invoice/ receipt
  2. Photo of the damaged item(s)
  3. Copy of technician/ repairer report (if applicable)
Lightning Cover

Lightning Damage

  1. Copy of invoice/ receipt
  2. Photo of the damaged item(s)
  3. Copy of technician/ repairer report (if applicable)
Theft or Burglary Cover

Theft/ Burglary

  1. Copy of invoice/ receipt
  2. Photo of the theft scene, including pictures of the entrance of the premise
  3. Copy of police report

Claim timeframe

Claim Step by Step

Claim Submission

Within 14 working days after the loss/ damage.

Claim Step by Step

Claim Approval

Within 5 working days after submission of documents.

Claim Disbursement

ShopeePay Wallet: Within 3-5 working days from the date of claim approval

Bank transfer: Within 7-10 working days from the date of claim approval

FAQs about Shopee Damage Protection

Upon order completion, you will receive a confirmation and certificate of cover from the Service Provider via email. You can also view your policy on the “My Policies” page on Shopee, or via https://shopee-claims.policystreet.com

Please refer to the “How to Claim” section.

You can track the status of your claim via https://shopee-claims.policystreet.com

Upon claim approval, you can choose to receive your claim disbursement via ShopeePay wallet or bank transfer. Please note that only claims under RM2,999 can be reimbursed via ShopeePay wallet.

ShopeePay Wallet: Within 3-5 working days from the date of claim approval

Bank transfer: Within 7-10 working days from the date of claim approval

Yes, if you are claiming for theft. An officer will need to verify that there was actual, forcible entry into or exit from the premise.

We cover your item(s) against gradual damage caused by regular use (eg. shrinkage, rust, or damage by rodents or insects). Our coverage lasts for 90 days from the day your policy begins. Please note that this is only eligible for the items listed below:

  • Baby – Clothing, gear, safety, and related products
  • Home and living (furniture) – Sofas, wardrobes, desks and table, and related products 
  • Travel and luggage – Luggage
  • Mobile and gadgets – Phone accessories

Questions about Damage Protection claims?

Contact us through WhatsApp or email. We are available on weekdays, 9AM - 6PM, except on public holidays.

WhatsApp

+6014 370 3130

Email

claim@policystreet.com