Tune Protect travel insurance will provide you and your loved one with comprehensive coverage whether you are traveling domestically or internationally. Tune Protect introduced two types of travel insurance, Travel Easy and COVID Travel Pass+, under the travel insurance category.

What is travel insurance?

Travel insurance is a type of coverage that protects you and your family from various risks while traveling in Malaysia or overseas. It usually covers medical expenses, lost luggage, flight cancellations, and other losses that a traveler may incur while on the road. Travel insurance will be available for one-way, round-trip, and annual trips, both domestic and overseas.

About Tune Protect

Tune Protect Malaysia, formerly Tune Insurance Malaysia Berhad, offers a comprehensive range of general insurance solutions through multiple distribution channels to meet the needs of various consumer groups. Travel insurance, health insurance, auto insurance, accident insurance, and property insurance are all available to meet the needs of a customer like you.

Why should I choose Tune Protect travel insurance?

There are several reasons why you should get Tune Protect travel insurance for yourself and your loved ones, but the most important benefit is that they provide Covid-19 coverage when traveling abroad or non-Malaysians traveling to Malaysia and anywhere within Malaysia.

How do I contact Tune Protect travel insurance for further information?

If you have any inquiries about Tune Protect travel insurance, please contact Tune Protect at 1800 88 5753 or E-mail via hello.my@tuneprotect.com

I am not a Malaysian. Is it possible for me to purchase the plan?

Yes. Non-Malaysian citizens can purchase the Travel Easy and COVID Travel Pass+ plans

What are the types of products they have for travel insurance?

There are two (2) types of Tune Protect travel insurance product available: which are Travel Easy and COVID Travel Pass+ plans.

Eligible age for the plan?

The eligible age to purchase both plans is:

Travel Easy

• Individual

Standard – from 18 years old to 55 years old
Senior – from 56 years old to 80 years old

• Family

30 years old to 55 years old

COVID Travel Pass+

Anyone between the age of 30 days to 70 years old

When is the period of the coverage?

The period coverage is stated as below:

• Single Trip – 72 hours from the first date of arrival in the Country of Arrival, OR upon checking in at the point of immigration for travel outside of the Country of Area, whichever comes first.
• Return Trip – 180 days for an international trip, 45 days for domestic travel
• Annual Trip – 30 days for an international leisure trip and 90 days for an international business trip, and 30 days for domestic travel

Is it possible for me to make a nomination for this plan?

Yes. You have the option of either nominating or appointing the individual.

If I’m holding a one-way ticket, am I eligible to purchase this plan?

Yes. You are eligible to purchase the travel insurance plan but only for Single Trip Coverage, not Annual Coverage.

What is the procedure for canceling my coverage and receiving a refund of the premium paid?

Travel Easy

• Single Trip

If you cancel the trip due to unforeseen circumstances prior to the departure date, they will refund the full premium paid, and you will not be able to make a claim for travel and cancellation charges. However, no refund will be given if 1) they have agreed to pay claims for travel and cancellation charges OR 2) You cancel the policy prior to the date of departure for reasons other than unforeseen circumstances.

• Annual Trip

If you cancel your Annual Cover Policy after it has begun, they will charge you the premium based on the refund scale. However, no refund if they have agreed to pay any claim under the Policy or there has been an occurrence of any event for which a claim may be payable under the Policy

• COVID Travel Pass+ plans

The Policy is not cancelable or refundable once it has been issued.

Who do I contact for emergency assistance or if I need to be admitted to a hospital while overseas?

You can contact Tune Protect Travel Emergency Assistance at +603-7841 5788 or Email via hello.my@tuneprotect.com

What does Tune Protect travel insurance cover?

The Tune Protect travel insurance will cover you based on the plan/ product that you choose either Travel Easy (with or without Covid-19 Coverage) and COVID Travel Pass+ Insurance
Here are some of the coverage for the Travel Easy plan and COVID Travel Pass+

Travel Easy (Worldwide)

• Medical Expenses Reimbursement
• Personal Accident
• Travel Delay
• Trip Cancellation
• Baggage Damage By Common Carrier and much more coverage

Travel Easy (Domestic)

• Medical Expenses Reimbursement
• Personal Accident
• Travel Delay
• Missed Departure
• Emergency Medical Evacuation and much more coverage

COVID Travel Pass+

• Personal Accident
• Bereavement Allowance due to COVID-19(diagnosed and loss of life during the Trip)
• Trip Cancellation
• Trip Curtailment
• Flight Delay on Arrival and much more coverage

What are other benefits under Tune Protect travel insurance?

Travel Easy (Basic Plan-Worldwide & Domestic)

• Medical Expenses Reimbursement
• Personal Accident
• Travel Delay
• Home Care
• Emergency Medical Evacuation and others benefit

COVID Travel Pass+ (Non-Malaysian only)

• Personal Accident Benefit
• Ground Inconvenience Benefit (Snatch Theft Only)
• Medical Expenses Benefit
• 24 Hours Travel Assistance Service and others benefit

What countries does your policy cover?

• Area 1 (Asia Pacific)

Australia, Bangladesh, Bhutan, Brunei, Cambodia, China Hong Kong, India,
Indonesia, Japan, South Korea, Kazakhstan, Kyrgyzstan, Laos, Macau, Maldives, Myanmar, Mongolia, Nepal, New Zealand, Pakistan, Philippines, Sikkim, Singapore, Sri Lanka, Taiwan, Timor Leste, Thailand, Tibet, Uzbekistan, Vietnam

• Area 2 (Worldwide)

Excluding – USA, Canada, Afghanistan, Belarus, Cuba, Democratic Republic of Congo, Iran, Iraq, North Korea, Russian Federation (including Crimea), Somalia,
Sudan, Syria, and Zimbabwe

• Area 3 (Worldwide)

Excluding – Afghanistan, Belarus, Cuba, Democratic Republic of Congo, Iran, Iraq, North Korea, Russian Federation (including Crimea), Somalia, Sudan, Syria and Zimbabwe

What are some of the policy’s general exclusions?

General Exclusion (Travel Easy & COVID Travel Pass+)

• Any illegal or unlawful intention act by You
• Death or injury directly or indirectly occasioned by war, invasion, the act of a foreign enemy, hostilities or warlike operation (whether war be declared or not), mutiny, Civil War, others
• Delay, seizure, confiscation, destruction, requisition, retention or detention by customs or any other government or public authority or official
• Any violation or attempt of violationof laws or resistance to arrest by appropriate authority
• Driving or riding in any kind of race involving motorized vehicles

There are many more examples of general exclusion that you should be aware of.

How much do I have to pay for Tune Protect travel insurance?

The payment for the premium varies and is based on the selected plan, area of travel, duration, and age category

Can I pay for Tune Protect travel insurance on an installment basis?

Regrettably, the premium due must be paid and received by Tune Protect before coverage between the gains.

How do I make a claim for Tune Protect travel insurance?

To file or submit a claim, follow these steps:

• Please submit your claims online through the online Claims page: https://www.tuneprotect.com/claim/claim-now/
• Please contact them here if you have any questions or concerns: https://www.tuneprotect.com/corporate/malaysia/contact-us/

Please keep in mind that you must submit your claim within 30 days of becoming aware of an incident or loss that gives rise to a claim.

I think I’m ready to buy. What’s the best way to purchase my travel insurance?

Our user-friendly website is the best place to buy your travel insurance. You can compare and select the best travel insurance policy for your needs and budget.