AIA is an award-winning, leading insurer in Malaysia, with 2,600 employees and 4 million customers nationwide. Being a part of the largest independent publicly listed life insurance group, AIA Group, AIA is now worth RM60.14 billion.

What is Medical Insurance?

Medical insurance is a type of insurance that will help cover your medical bills (hospitalization, consultation, surgery, treatment, medical supplies, and medication).

What type of medical insurance plans are available in AIA?

These are types of AIA Medical Insurance plans:

• A-Plus Total Health
• A-Plus Health
• A-Plus Hospital Income
• A-Life Med Regular
• A-Life Medik Famili

What are the benefits of buying AIA medical plans?

It is much dependable on the coverage provided and the need of yours. There are different AIA medical plans that provide different benefits that suit your needs. Visit here for more information.

Is there any Add-on plans?

• A-Plus MedCare
• A-Plus BabyCare Xtra
• A-Plus Health Booster

Why Buy AIA Medical Insurance?

• • Preferred medical insurance provider

AIA is one of the most preferred medical insurance providers for most Malaysians as it offers great service as well as various types of plans that suit everyone’s needs and budget.

• • Extensive COVID-19 coverage

AIA medical insurance plans include COVID-19 coverage. Should you be admitted to the hospital due to the side effects of approved COVID-19 vaccines, AIA will cover your medical expenses.

• • Health Wallet

If you did not claim for 2 consecutive years, an amount will be given to your Health Wallet and it will continue for the next consequent years if you do not make any claims. The amount you received can be used for other health benefits and upon your death, your nominee will be paid with the amount in your Health Wallet.

• • No deposit prior to hospitalization

Many private hospitals require a deposit prior to admission, but if you admit to AIA Platinum Hospitals, you pay RM0!

How to Buy AIA medical insurance?

You can buy AIA medical insurance through AIA official website OR making an appointment with their agents.

How to claim AIA medical insurance?

Generally, AIA medical insurance plans are on a cashless basis, but in certain circumstances (daycare/ outpatient/ pre- or post-hospitalization treatment, exclusions under policy terms, or admission to non-panel/ overseas hospitals), it will be on a reimbursement basis.

Here are the guides to AIA medical insurance claim:

Cashless admission (scheduled)

1. Present NRIC, medical card, and referral letter (if available)
2. Sign the admission form
3. Have the doctor fill in the pre-authorization form and submit it to AIA to request a guarantee letter

Cashless admission (emergency)

1. Present NRIC and medical card
2. Have the doctor fill in the pre-authorization form and submit it to AIA to request a guarantee letter

Reimbursement

1. Go to AIA’s website and download Claim Form Part I & II
2. Submit the claim forms along with the supporting documents to AIA

You can check your status or additional claims guide through AIA official website.

What are the documents needed for AIA Medical Insurance Claim?

These are the documents needed for you to file your claim:

Hospital admission/ outpatient treatment

• Individual Hospitalisation Claim Form Part I & II
• Original detailed bills and payment receipts
• Original inpatient bills (for hospital income benefit)
• Copy of diagnostic report (if Part II is not completed)
• Copy of histopathology report and original bills/ receipts for follow-up (for outpatient cancer treatment)

Third-party settlement

• Copy of Settlement Advice issued by the third party
• Copy of diagnostic report by the third party
• Original medical bills/ receipts by the third party
• Copy of medical test results by the third party (if any)

Overseas treatment

• Copy of passport
• Copy of flight ticket
• Original detailed bills
• Hospital discharge summary (if any)
• Copy of medical test results

Please note that if the documents are in a foreign language, a translation into the English version is required.

Can I change my AIA medical insurance plan?

Yes, you can! Contact AIA or your agent to arrange this change.

Does AIA pay my medical bills on a cashless or reimbursement basis?

Generally, AIA pays your medical bills on a cashless basis, but under certain circumstances (daycare/ outpatient/ pre- or post-hospitalization treatment, exclusions under policy terms, or admission to non-panel/ overseas hospitals), it will be on a reimbursement basis.

How much should I pay for AIA medical insurance?

Depends on the plan chosen, you will need to pay for different premium. Consult AIA agents for more information.

Can I pay for AIA medical insurance on an installment basis?

Yes, you can choose to pay your AIA medical insurance monthly or annually.

What are the modes of payment available for AIA medical insurance?

AIA accepts these modes of payment:

• JomPAY (renewal and recurring only, AIA Vitality policyholders are excluded)
• Maybank2U
• Public Bank e-Banking
• Online payment via MY AIA (debit card/credit card)

Will my AIA medical insurance policy expire if I do not renew it on time?

Yes, your medical insurance policy will expire if you do not pay your premium on time.

How do I contact AIA?

Contact AIA at 1300-88-1899 and they will be ready to serve you!