Visit Claims Portal and log in with your registered mobile number.
Select the item(s) and type of claim(s) to be made.
Fill in the details and submit the claim with the supporting documents.
When filing a claim for the Electronics Protection Service Program, you may be required to provide the following supporting documents:
Within 14 working days
after the loss/ damage.
Within 5 working days after
submission of documents.
Standard Repairs will take up to 4 days. Authorised repairers will inform customers of the extensive repair turnaround time.
The Electronics Protection Service Program covers various electronic products, such as laptops, tablets, cameras, wearables, and other selected electronic products.
Please refer to the program’s terms and conditions in the Shopee app or website for the complete list of eligible products.
Yes, along with the coverage, you will have access to digital claims services, an education hub with valuable resources and information, and a comprehensive service centre network to provide support and assistance whenever needed.
Yes, accidental and liquid damage is covered under the Electronics Protection Service Program, providing added protection against unexpected events.
No, the in-store inspection service is free of charge during the coverage period. You can bring your device to a designated store for a comprehensive inspection by our trained professionals.
Yes, you can track the status of your claim through the PolicyStreet claims portal, which can be accessed via the Shopee app. Regular updates will be provided to keep you informed about the progress of your claim.
The Electronics Protection Service Program is non-refundable and cannot be cancelled once purchased.
Note: The information provided here is a general overview of the Electronics Protection Service Program with Shopee.
For more information, please refer to the official Shopee website and the program’s terms and conditions: PolicyStreet x Shopee Electronics Protection Service Program
PolicyStreet is approved and licensed by Labuan Financial Services Authority under Polisea Labuan Ltd. (Company No. LL17429), Bank Negara Malaysia under Polisea Sdn. Bhd. (Company No. 201601041144 (1212085-T)), and Australian Securities & Investments Commission under Polisea Pty Ltd (ABN: 99655193016)