Visit Claims Portal and log in with your registered mobile number.
Select the item(s) and type of claim(s) to be made.
Fill in the details and submit the claim with the supporting documents.
When filing a claim for the Extended Warranty Service Program, you may be required to provide the following supporting documents:
Within 14 working days after the loss/ damage.
Within 5 working days after submission of documents.
ShopeePay Wallet: Within 3-5 working days after claim approval
Bank transfer: Within 7-10 working days after claim approval
Standard Repairs will take up to 4 days. Authorised repairers will inform customers of the extensive repair turnaround time.
The Extended Warranty Service Program covers various electronic products, such as home appliances, projectors, printers, audio appliances, gaming consoles, and other mechanical and electrical products.
Please refer to the program’s terms and conditions in the Shopee app or website for the complete list of eligible products.
Accidental and liquid damage is NOT covered under the Extended Warranty Service Program. The service only covers unexpected mechanical or electrical failures that are covered within the original warranty of the products.
No, the in-store inspection service is free of charge during the coverage period. You can bring your device to a designated store for a comprehensive inspection by our trained professionals.
Yes, you can track the status of your claim through the PolicyStreet claims portal, which can be accessed via the Shopee app. Regular updates will be provided to keep you informed about the progress of your claim.
The Extended Warranty Service Program is non-refundable and cannot be cancelled once purchased.
Note: The information provided here is a general overview of the Extended Warranty Service Program with Shopee.
For more information, please refer to the official Shopee website and the program’s terms and conditions: PolicyStreet x Shopee Extended Warranty Service Program
PolicyStreet is approved and licensed by Labuan Financial Services Authority under Polisea Labuan Ltd. (Company No. LL17429), Bank Negara Malaysia under Polisea Sdn. Bhd. (Company No. 201601041144 (1212085-T)), and Australian Securities & Investments Commission under Polisea Pty Ltd (ABN: 99655193016)