Enjoy free on-site periodical diagnosis for
selected brands.
If the product is under warranty, we will assist to direct you on how to make a claim.
Get a free inspection from our panel repairers.
Need a repair? Contact us for referrals to authorised repairers.
Receive a complimentary educational booklet on personal finance basics.
Enjoy exclusive vouchers as part of your benefits.
Visit Claims Portal and log in with your registered mobile number.
Select the item(s) and type of claim(s) to be made.
Fill in the details and submit the claim with the supporting documents.
When filing a claim for the Electronics Protection Service Program, you may be required to provide the following supporting documents:
Within 14 working days
after the loss/ damage.
Within 5 working days after
submission of documents.
Standard Repairs will take up to 4 days. Authorised repairers will inform customers of the extensive repair turnaround time.
Visit the Digital Customer & Claims Portal. Here, you can view your Service Package and confirm your cover under the Electronic Protection Service Program.
No. The value-added service package is completely free and is provided as part of the benefits of the Electronic Protection Service Program.
No. You can redeem your promo code without submitting any claims. Promo codes can be obtained via Digital Customer & Claims Portal.
You will receive your claims payout via ShopeePay wallet or bank transfer once your claim is approved. The payout is up to the actual loss amount minus a 10% deductible and is subject to the insured sum cap.
Note: If you choose ShopeePay, your wallet balance and the claim payout must not exceed RM2,999.
No. Your coverage starts from the confirmed delivery date of the eligible item on Shopee. If your item is damaged during delivery, please contact Shopee Customer Service or the seller to initiate a refund process.
A police report is only required for theft claims. The report must verify actual, forcible, and/or violent entry or exit from the premises as confirmed by the attending police officer.
During your coverage period, please keep these supporting documents:
Note: The information provided here is a general overview of the Electronic Protection Service Program with Shopee.
For more information, please refer to the official Shopee website and the program’s terms and conditions: PolicyStreet x Shopee Electronic Protection Service Program
Polisea Sdn. Bhd. under the brand name PolicyStreet is an approved Financial Adviser and Islamic Financial Adviser by Bank Negara Malaysia (BNM).