AXA Travel Insurance

While traveling domestically or internationally, AXA travel insurance provides you with immediate protection, coverage, and 24-hour medical assistance. There are numerous advantages to purchase single travel insurance such as coverage for accidental death and permanent disablement. There are also numerous add-ons available for both domestic and international travel insurance.

What is travel insurance?

Travel insurance is a type of coverage that protects you and your family from various risks while traveling in Malaysia or overseas. It usually covers medical expenses, lost luggage, flight cancellations, and other losses that a traveler may incur while on the road. Travel insurance will be available for one-way, round-trip, and annual trips, both domestic and overseas.

About AXA Affin Insurance Malaysia

As one of Malaysia’s fastest-growing general insurance companies and a market leader in medical and health insurance. AXA Affin General Insurance Berhad, founded in Malaysia in 1975, is a member of the AXA Group and an associate company of AFFIN Bank Berhad. AXA was also the first and only insurer in Malaysia to achieve this honor at the Asian Banking and Finance Insurance Asia Awards.

Why should I choose AXA travel insurance?

Why you should choose AXA travel insurance is because of their selection of plans, benefits, and numerous extensions that you can receive in a single policy.

How do I contact AXA for further information?

If you have any questions about AXA travel insurance, please contact customer service at (603) 2170 8282 or send an email to customer.service@axa.com.my for further information.

I am not a Malaysian. Is it possible for me to purchase the plan?

It is only applicable for all Malaysians, Permanent Residents, Employment Pass/Work Permit Holders, and Dependant(s) of Pass Holders.

What are the types of products they have for travel insurance?

For AXA travel insurance, they provided two (2) types of products provided by AXA travel insurance as Domestic and Overseas.

Eligible age for the plan?

The eligible age for the plan is as below:

Single TripChildren Travelling With Family

Individual coverage – between 18 and 79 years old to be eligible.

Family coverage – between 30 days and 18 years old, or up to 23 years old if he or she is still studying in a recognized college or university.

Per Child – between 30 days and 23 years of age

When is the period of the coverage?

The maximum period of coverage is 190 days.

Is it possible for me to make a nomination for this plan?

Yes. You can make a nomination or a representative you appoint. In the event of your death, benefits will be paid to your nominee or duly appointed representative.

If I’m holding a one-way ticket, am I eligible to purchase this plan?

Yes. Travel insurance (overseas) only applies to those who are emigrating or going abroad for education. Meanwhile, for travel insurance (domestic), the coverage will end when the person arrives at the Common Carrier station or terminal of the final Domestic destination.

What is the procedure for canceling my coverage and receiving a refund of the premium paid?

  • Single Trip Policy – There is no refund of any premiums paid once this Policy has been issued.
  • Annual Policy – You may also cancel the Policy at any time by giving Us seven (7) days’ notice in writing

Who do I contact for emergency assistance or if I need to be admitted to a hospital while overseas?

You need to contact AXA Travel Assistance Hotline at 60321420399 or email ops@axa-assistance.com.my

What does AXA travel insurance cover?

AXA Travel Online (Annual & Single Trip) – Overseas

This product will cover Personal Accidents, Medical, Hospital, and Treatment Expenses, as well as Expenses incurred due to Travel Inconveniences During the Trip.

SmartTraveller Easy (Annual & Single Trip) – Overseas

This product primarily covers Personal Accidents, Medical, Hospital, and Treatment Expenses, as well as Expenses Incurred Due to Travel Inconveniences During the Trip.

SmartTraveller Easy Single Trip (Domestic)

Personal Accidents, Medical and Hospital Expenses in the event of injuries, disability, or death caused solely by violent, accidental, external, and visible causes, as well as expenses incurred due to travel inconveniences during the trip.

Jom Lokal Travel (Domestic Overland)

Personal Accidents and Permanent Disablement, Medical Expenses Due to Accidents, Repatriation of Mortal Remains, credit card/e-wallet protection, and journey disruptions due to vehicle breakdown are the main features of this product.

What are other benefits under AXA travel insurance?

These are the types of benefits available with each travel insurance plan that you can obtain in a single policy while traveling:

AXA Travel Online (Annual & Single Trip) – Overseas

  • Accidental death and Accidental permanent disablement
  • Child education
  • Medical, hospital, and treatment expenses
  • Compassionate visitation benefit (due to hospitalization of the Insured Person)
  • Alternative medical treatment
  • Compassionate visitation benefit (due to Insured Person’s death)
  • Child care

SmartTraveller Easy (Annual & Single Trip) – Overseas

  • Accidental Death
  • Accidental Permanent Disablement
  • Travel Delay, Overbooked, Misconnection or Reroute
  • Medical, Hospital, and Treatment Expenses
  • Hijacking
  • Missed Departure
  • Compassionate Visitation Benefit due to Insured Person’s Death
  • Child Care
  • Medical Treatment in Malaysia

SmartTraveller Easy Single Trip (Domestic)

  • Accidental Death
  • Accidental Permanent Disablement
  • Medical and Hospital Expenses
  • Compassionate Visitation Benefit due to Hospitalisation
  • Child Care Benefit
  • Hospital Allowance Emergency Medical Evacuation
  • Baggage and Personal Effects
  • Personal Money and Travel Documents
  • Travel Delay

Jom Lokal Travel (Domestic Overland)

  • Accidental Death
  • Accidental Permanent Disablement
  • Medical Expenses due to Accident
  • Local Ambulance Fee due to Accident
  • Food Poisoning*
  • Reimbursement for Journey Disruptions due to designated vehicle breakdown
  • Towing expenses
  • Minor roadside repair expenses
  • Alternative transportation
  • Rental car excess

What adventurous activities are covered?

For travel insurance, there are free extensions for adventurous activities for Terrorism, Leisure Winter Sports, Leisure Scuba Diving, Leisure Hot Air Ballooning, Sky Diving, Bungee Jumping, and Amateur Sports.

What countries does your policy covers?

For the countries, it can be divided into three (3) main areas such as

AXA Travel Online (Overseas)

AreasCountry
Asia Areas 1
(Overseas Only)

Included countries:

  • Australia
  • Brunei
  • Cambodia
  • China (excluding Mongolia, Nepal & Tibet)
  • Hong Kong
  • Macau
  • India
  • Indonesia
  • Japan
  • South Korea
  • Laos
  • Myanmar (Burma)
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • Sri Lanka
  • Taiwan
  • Thailand
  • Vietnam
Areas 2
(Worldwide – Overseas Only)

Excluded countries:

  • USA
  • Canada
  • Afghanistan
  • Iran
  • North Korea
  • Syria
  • Belarus
  • Cuba
  • Crimea including Sevastopol,
  • Venezuela
  • Malaysia
Areas 3
(Worldwide – Overseas Only)

Excluded countries:

  • Afghanistan
  • Iran
  • North Korea
  • Syria
  • Belarus
  • Cuba
  • Crimea including Sevastopol, Venezuela Malaysia.

SmartTraveller Enhanced (Overseas)

AreasCountry
Asia Areas 1
(Overseas Only)

Included countries:

  • Australia
  • Brunei
  • Cambodia
  • China (excluding Mongolia, Nepal & Tibet)
  • Hong Kong
  • Macau
  • India
  • Indonesia
  • Japan
  • South Korea
  • Laos
  • Myanmar (Burma)
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • Sri Lanka
  • Taiwan
  • Thailand
  • Vietnam
Areas 2
(Worldwide – Overseas Only)

Excluded countries:

  • USA
  • Canada
  • Iran
  • Syria
  • Belarus
  • Cuba
  • Democratic Republic of Congo
  • North Korea
  • Somalia
  • Sudan
  • South Sudan
  • Crimea (including Sevastopol)
  • Russia
  • Ukraine
  • Zimbabwe
  • Malaysia
Areas 3
(Worldwide – Overseas Only)

Excluded countries:

  • Iran
  • Syria
  • Belarus
  • Cuba
  • Democratic
  • Republic of Congo
  • North Korea
  • Somalia
  • Sudan
  • South Sudan
  • Crimea (including Sevastopol)
  • Russia
  • Ukraine
  • Zimbabwe
  • Malaysia
Domestic
  • Malaysian only

SmartTraveller Easy Domestic & Jom Lokal Travel

The geographical coverage is only within Malaysia, including travel from East Malaysia to West Malaysia (and vice versa).

What are some of the policy’s general exclusions?

These are some of the policy’s general exclusions for AXA travel insurance:

  • Pre-existing Medical Conditions
  • Traveling against medical advice
  • Under the influence of alcohol or drug, mental insanity
  • Suicide or self-inflicted injury, pregnancy
  • Engaging in offshore activities, explosive handling

How much do I have to pay for AXA travel insurance?

The premium you must pay varies according to the plan you select, the length of coverage, and AXA underwriting requirements.

How do I make a claim for AXA Travel insurance?

The claim for travel insurance can be divided into two (2) categories:

Travel delay / Misconnection / Re-route / Overbooked / Baggage & Personal Belongings / Trip cancellation or Loss of Deposit / Trip Curtailment

  1. Download the e-Claim SmartTraveller-travel-e-claim form (from the AXA website)
  2. Prepare the supporting claim documents listed in the form and complete the required details
  3. Email the e-claim form and supporting claim documents to claims@axa.com.my
  4. AXA will contact you via email within 5 working days
  5. E-claim payment within 7 working days from your claim approval date
  6. Do take note that you must submit your claims within 45 days upon return to Malaysia

Medical expenses

  1. If you have a medical emergency, call 24 hours AXA Travel Assistance right away at 603-2142 0399
  2. Download the e-Claim SmartTraveller-travel-e-claim form (from the AXA website)
  3. Prepare the supporting claim documents listed in the form and complete the required details
  4. Email the e-claim form and supporting claim documents to claims@axa.com.my
  5. AXA will contact you via email within 5 working days
  6. E-claim payment within 7 working days from your claim approval date
  7. Do take note that you must submit your claims within 45 days upon return to Malaysia

I think I’m ready to buy it. What’s the best way to purchase my travel insurance?

Our user-friendly website is the best place to buy travel insurance. You can compare and select the best travel insurance policy for your needs and budget.