On July 12, 1994, Lonpac Insurance Bhd (Lonpac), was incorporated in Malaysia and has 21 branches in Malaysia and one overseas branch in Singapore. Not only that, Malaysian Rating Corporation Berhad (MARC) reaffirmed Lonpac’s general insurance strength rating at “AA,” which confirmed the company’s financial stability and reliability in the insurance industry. As a result, Lonpac offers a variety of insurance products that meet the needs of today’s customers, such as personal insurance (motor, travel, health, personal accident) and business insurance (motor, liability, marine, employee benefits, and more).

What is travel insurance?

Travel insurance is a type of coverage that protects you and your family from various risks while traveling in Malaysia or overseas. It usually covers medical expenses, lost luggage, flight cancellations, and other losses that a traveler may incur while on the road. Travel insurance will be available for one-way, round-trip, and annual trips, both domestic and overseas.

Why should I choose Lonpac Travel insurance?

Lonpac travel insurance provides comprehensive and extensive coverage in a single policy, as well as numerous benefits and compensation in the event of injuries, disability, or death caused solely by a sudden, unintentional, unexpected, unusual, and specific event while on the trip.

• 24-Hours Medical & Emergency Assistance;
• Available for One Way Trip Cover, Return Trip Cover & Annual Cover;
• Loss or Damage of Personal Property & Baggage;
• Baggage Delay and;
• You can get a lot more benefits from a single policy.

How do I contact Lonpac Travel insurance for further information?

If you have any inquiries about Lonpac Travel insurance, please contact at 03 2262 8688 or email via customerservice@lonpac.com

I am not a Malaysian. Is it possible for me to purchase the plan?

Lonpac Travel Insurance is only available to Malaysians, Malaysian Permanent Residents, Work Permit / Employment Pass Holders, Dependent Pass, Long-Term Social Visit Pass Holders, or Student Pass Holders.

What are the types of products they have for travel insurance?

Lonpac Travel Insurance provides two (2) types of travel insurance products:

Travel ezSecure

• Individual plan
• Family plan
• Group Plan

Travel Secure

• Individual plan
• Family Plan

Eligible age for the plan?

Travel ezSecure

• Adult – 19 to 70 years old
• Child – 30 days to 18 years old

Travel Secure

• Must be 19 years and above of age

When is the period of the coverage?

• • One Way Trip

Shall not exceed ninety (90) consecutive days from the trip’s start date.

• • Return Trip
    • Single Trip

Shall not exceed ninety (90) consecutive days from the trip’s start date.

• • • Annual Policy

Shall not exceed ninety (90) consecutive days from the trip’s start date for each trip and is within the Period of Insurance.

Is it possible for me to make a nomination for this plan?

Yes. You can nominate the person or representative that you have chosen for Lonpac Travel insurance plans.

What is the procedure for canceling my coverage and receiving a refund of the premium paid?

You may cancel the policy by giving Lonpac written notice. However, premium refunds are not permitted once the policy has been issued.

Who do I contact for emergency assistance or if I need to be admitted to a hospital while overseas?

You can reach Asia Assistance 24-hours Alarm Centre by telephone operator and in the country where you are.
Coverage

What does Lonpac Travel insurance cover?

The following are the Lonpac Travel insurance policies that will cover each product selection:

Travel ezSecure

• Personal Accident Benefits
• Medical Benefits
• Emergency Medical Evacuation and Repatriation Benefits
• Trip Cancellation Benefits and more coverage

 

Travel Secure

• Personal Accident Benefits
• Travel Inconvenience Benefits
• Medical Related Benefits
• Other Benefits (Rental Car Excess, Home Guard, Pet Care, and others)

What are other benefits under Lonpac Travel insurance?

Travel ezSecure

• Trip Cancellation or Trip Postponement up to RM10,000
• Baggage Delay up to RM1,000
• Medical Expenses up to RM300,000
• 24 Hours Travel and Medical Assistance and more benefit

 

Travel Secure

• Age Limit up to 70 Years Old
• 24-Hours Medical & Emergency Assistance
• Medical Expenses Coverage up to RM500,000
• Automatic Extension of Period of Cover up to 15 Days due to Delay of Common Carrier or Hospitalization Without Additional Premium and more benefits

What countries does your policy cover

Travel ezSecure

• • Malaysia
  • Area 1

Singapore, Indonesia, Thailand, Brunei, Philippines, Vietnam, Myanmar, Laos, Cambodia, China, Hong Kong, Macau, Taiwan, Korea, Australia, New Zealand, Japan, India, Bangladesh, Pakistan, and Sri Lanka

• • Area 2

All Overseas countries

• • EXCLUDING

Afghanistan, Cuba, Democratic Republic of Congo, Iraq, Iran,Liberia, Sudan or Syria

 

Travel Secure

• • Area 1

Between Sabah or Sarawak and West Malaysia or vice versa

• • Area 2

Between Sabah or Sarawak and West Malaysia or vice versa, Singapore, Indonesia, Thailand, Brunei, Philippines, Vietnam, Myanmar, Laos, Cambodia, China, Hong Kong, Macau, Taiwan, Korea, Australia, New Zealand, Japan, India, Bangladesh, Pakistan, and Sri Lanka

• • • INCLUDING

Domestic Travel within Malaysia if this is an Annual Plan

• • Area 3 (Worldwide)
    • INCLUDING

Domestic Travel within Malaysia if this is an Annual Plan

What are some of the policy’s general exclusions?

This policy does not cover death or injury caused by or due to

• War, participation in violent labor disturbance, riot or civil commotion or terrorism
• Suicide or willful act
• Criminal or fraudulent act
• Pregnancy, childbirth, impotency or cosmetic purpose
• Traveling against medical advice or traveling for seeking medical treatment

There are a few more general exclusions that you should be aware of. Click here for more details.

How much do I have to pay for Lonpac Travel insurance?

The premium you must pay will vary depending on the plan you choose, the age, the duration of coverage, and the destination.

Can I pay for Lonpac Travel insurance on an installment basis?

Unfortunately, you are unable. The premium must be made and received by them before coverage begins.

How do I make a claim for Lonpac Travel insurance?

To file a claim for Lonpac Travel Insurance, you must do the following:

• You need to notify the company
• For overseas and require emergency assistance, please call at +603-7628 3835
• For non-emergency cases, notify the relevant parties as soon as you return to Malaysia at 03-2262 8666 or Call your agent or broker
• Prepare the necessary documentation
• File a police report within 24 hours at the location of the loss. Request a copy of the police report in order to file a claim
• In the event that the loss occurs while in the custody of an airline, cruise line, train, or bus company, notify them and request a property loss or damage report
• Take photos (proof) of the damaged items and keep them for Lonpac inspection
• Submit the related document
• Complete and submit the claim form, along with all necessary supporting documentation to Lonpac or your Agent or Broker

I think I’m ready to buy it. What’s the best way to purchase my travel insurance?

Our user-friendly website is the best place to buy your travel insurance. You can compare and select the best travel insurance policy for your needs and budget.