Etiqa Travel Insurance

Etiqa travel insurance covers you and your family on the occurrence of specific events that may arise during domestic or international travel, for business or leisure. Etiqa also offers a variety of travel insurance plans such as TripCare 360 Insurance & Takaful, SingBorder Travel Insurance & Takaful, Travel Ezy Insurance & Takaful to meet your specific requirements and budget.

What is travel insurance?

Travel insurance is a type of coverage that protects you and your family from various risks while traveling in Malaysia or overseas. It usually covers medical expenses, lost luggage, flight cancellations, and other losses that a traveler may incur while on the road. Travel insurance will be available for one-way, round-trip, and annual trips, both domestic and overseas.

About Etiqa

Etiqa was founded two years after the merger, in 2007, when Maybank Ageas, the bank’s insurance and takaful arm, merged with Malaysia National Insurance Berhad, the country’s largest national insurer, and its subsidiary, Takaful Nasional Sdn Bhd, Malaysia’s leading Takaful provider.

Why should I choose Etiqa travel insurance

With Etiqa travel insurance, there are numerous benefits and coverage options available for each plan, and one of the best add-ons is the Additional Covid-19 Coverage, which is available for both TripCare 360 Insurance and Takaful and SingBorder Travel Insurance and Takaful for Singapore travelers.

How do I contact Etiqa for further information?

If you have any questions about Etiqa travel insurance, please contact Etiqa by phone at 1300 13 8888 / +603 2297 3888 or e-mail at

I am not a Malaysian. Is it possible for me to purchase the plan?

Yes. You may purchase this plan with the condition that all departures are from Malaysia and you are returning to Malaysia after your trip.

What are the types of products they have for travel insurance?

Etiqa has three (3) types of travel insurance selection products/plans for both international and domestic travel. The three plans are TripCare 360 Insurance & Takaful (International & Domestic), SingBorder Travel Insurance & Takaful (Singapore) and Travel Ezy Insurance & Takaful (Domestic).

Eligible age for the plan?

The eligible age for the TripCare 360 Insurance & Takaful plan depends on age. From youngest 45 days old to oldest 80 years old can benefits from it.

When is the period of the coverage?

The period covered not exceeded 30 consecutive days for traveling within Malaysia OR from the start date of the trip, you have 90 days to travel to and within an area other than Malaysia.

Is it possible for me to make a nomination for this plan?

Yes. You have the option of either nominating or appointing the individual.

If I’m holding a one-way ticket, am I eligible to purchase this plan?

Unfortunately, you are not eligible to purchase the TripCare 360 Insurance & Takaful for one way trip.

What is the procedure for canceling my coverage and receiving a refund of the premium paid?

TripCare 360 Insurance & Takaful

No refund of contributions will be allowed once the TripCare 360 Takaful certificate is issued.

Travel Ezy Insurance & Takaful

You may cancel your policy by notifying Etiqa in writing at least three (3) days before the scheduled departure time. Also, you are entitled to a refund of the premium as well as the stamp duty paid for this policy if you cancel it.

Who do I contact for emergency assistance or if I need to be admitted to a hospital while overseas?

Please contact Etiqa Travel Assistance Helpline at +603-2785 6565, which is available 24 hours a day, seven days a week.

What does Etiqa travel insurance cover?

TripCare 360 Insurance & Takaful

  • Personal Accident
  • Medical Expenses
  • Travel Inconvenience
  • Losses or damages to baggage, personal effects, personal money and/or travel documents
  • Emergency services
  • Adventurous Activities (optional)
  • Additional Coverage for COVID-19 (for International Trip only)

What are other benefits under Etiqa travel insurance?

Etiqa travel insurance provided a variety of benefits such as:

TripCare 360 Insurance & Takaful

  • Loss of Valuables – Get up to RM5,000 in compensation for lost or damaged baggage, money, travel documents, and personal belongings.
  • Fast & Easy Claims – Quick claims can be made via WhatsApp at +603-27804677
  • Travel Delay – Even if you do not file a claim, you will be compensated RM100 for a 2-hour flight delay.
  • Covid-19 Add-on Coverage – You can travel in peace and knowing that you’re covered for the unexpected thanks to Covid-19.

SingBorder Travel Insurance & Takaful (Singapore)

  • Medical Care – If you are hospitalized in Singapore due to Covid-19, you can receive up to RM100,000 in reimbursement.
  • Repatriation of Mortal Remains – In the event of death due to Covid-19, reimbursement of up to RM10,000 for the cost of transporting the mortal remains back to Malaysia.
  • Instant Discount – Call Etiqa Online at +603-27315003 to receive a 15% discount.

Travel Ezy Insurance & Takaful

  • Travel Delay – Ringgit Malaysia Sixty (RM60.00) cash benefit for domestic flight delay
  • Fast Payment – Within 24 hours of the delay, payment will be credited.
  • Automatic Payment – No claim forms are required. Automatically receive payment.

What adventurous activities are covered?

You can purchase additional coverage for adventurous activities under TripCare 360 Insurance & Takaful such as

  • Abseiling
  • Bungee jumping
  • Sky diving
  • Hang-gliding
  • Helicopter rides sightseeing
  • Hot air ballooning
  • Ultra-Marathons

There are other adventurous activities that you can purchase and add on.

What countries does your policy covers?

There is three (3) area coverage under the TripCare 360 Insurance & Takaful under Etiqa travel insurance

Etiqa Travel Online (Overseas)

Areas Country
Area 1
  • Malaysia
Area 2
(Selected Asia Countries)
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • China
  • Hong Kong
  • Macau
  • India
  • Indonesia
  • Japan
  • South Korea
  • Laos
  • Myanmar
  • Sikkim
  • Pakistan
  • Philippines
  • Singapore
  • Sri Lanka
  • Taiwan
  • Thailand
  • Vietnam
  • Timor Leste
Area 3
– Worldwide

Excluded countries:

  • Nepal
  • USA
  • Canada
Area 4
– Worldwide

Excluded countries:

  • Nepal
  • USA
  • Canada

How much do I have to pay for Etiqa travel insurance?

The premium that you had to pay for based on:

TripCare 360 Insurance & Takaful

  • The total premium that you have to pay depends on the insured persons (individual, individual & spouse, or family)
  • Current age of the insured person
  • Level of cover
  • Area covered
  • The duration of the trip

Travel Ezy Insurance & Takaful

  • Travel Ezy Insurance – You will have to pay a total premium of Ringgit Malaysia RM 20.90
  • Travel Ezy Insurance (Takaful) – You will have to pay a total premium of Ringgit Malaysia RM 24.53

Can I pay for Etiqa travel insurance on an installment basis?

Unfortunately, you need to pay the Contribution before your coverage under this Certificate becomes effective.

How do I make a claim for Etiqa travel insurance?

All claims must be reported as soon as possible, but no later than 30 days after the loss or damage. You can contact them via 1-300-88-1007 OR email (

I think I’m ready to buy it. What’s the best way to purchase my travel insurance?

Our user-friendly website is the best place to buy your travel insurance. You can compare and select the best travel insurance policy for your needs and budget.