Great Eastern Travel Insurance

When you travel onboard, they provide full safety for you, your family, and even your house, enabling you to focus on enjoying the experience. One of their most popular travel insurance plans is the “Great Voyager”.

What is travel insurance?

Travel insurance is a type of coverage that protects you and your family from various risks while traveling in Malaysia or overseas. It usually covers medical expenses, lost luggage, flight cancellations, and other losses that a traveler may incur while on the road. Travel insurance will be available for one-way, round-trip, and annual trips, both domestic and overseas.

About Great Eastern

Great Eastern began its operations in 1908 as a branch office of The Great Eastern Life Assurance Company Limited. Under the Scheme of Transfer of Business, the Malaysian operations were transferred to GELM, a locally constituted public corporation. In 1998, The Malaysia Book of Records acknowledged the company as “Malaysia’s Oldest and Largest Life Insurer”.

Why should I choose Great Voyager travel insurance

Always longed to travel but worried about unforeseen circumstances such as trip cancellations, aircraft delays, or even baggage loss? Let the journey begin with Great Voyager’s wide selection of benefits, including comprehensive travel personal accident protection and substantial medical coverage.

How do I contact Great Eastern for further information?

If you have any questions about Great Eastern travel insurance, please contact Great Eastern by phone at +603 4259 8888 or e-mail at

I am not a Malaysian. Is it possible for me to purchase the plan?

If you are a non-Malaysian, you should be a permanent resident or a work permit holder who is legally employed in Malaysia to be able to purchase the plan.

Eligible age for the plan?

You and your spouse must be Malaysians, permanent residents, or work permit holders who are lawfully working in Malaysia, and must be between the ages of eighteen (18) and eighty (80). Your children must be between the ages of one (1) month and eighteen (18) years old (or twenty-three (23) if they are in tertiary education).

When is the period of the coverage?

In the case of a Two-Way Journey (Return Trip) Policy, the policy begins when the insured person leaves his home for a journey and ends when the insured person returns to his home or when the policy expires, whichever comes first. A new journey that begins after the insured person has arrived at the ultimate destination of a previous journey or returned to his home following that earlier journey is not covered.

However, in the case of an Annual Policy, a period of twelve (12) months beginning on the policy’s effective date during which the insured person leaves his home for any number of journeys.

What is the procedure for cancelling my coverage and receiving a refund of the premium paid?

If the Policy is issued as an Annual Policy, you may cancel the policy at any time before the start of cover or after the start of cover but before the departure for any of your journeys during the Period of Insurance by notifying them in writing and returning the policy to them, and provided no claim has arisen. They may also revoke this policy at any time by sending a fourteen (14)-day written notice to your last known address by Registered Letter. They shall repay you a proportionate portion of the premium corresponding to the remaining duration of insurance if the policy is cancelled.

What does Great Voyager travel insurance cover?

  • Travel Personal Accident
  • Medical Expenses
  • Travel Inconvenience
  • Emergency Medical Evacuation & Repatriation (by Asia Assistance Network)

What countries does your policy covers?

There is three (3) area coverage under the TripCare 360 Insurance & Takaful under Great Eastern travel insurance

Great Eastern Travel Online (Overseas)

Areas Country
Area 1
  • Australia
  • Brunei
  • Cambodia
  • China
  • Hong Kong
  • Macau
  • India
  • Indonesia
  • Japan
  • Thailand
  • South Korea
  • Laos
  • Myanmar
  • New Zealand
  • Pakistan
  • Philippines
  • Sri Lanka
  • Singapore
  • Taiwan
  • Vietnam

  • Israel
  • Cuba
  • Iran
  • Sudan
  • Democratic People’s Republic of Korea/North Korea
  • Syria
  • Crimea Region of Ukraine

What are some of the policy’s general exclusions

This policy does not cover death or injury caused by the following events:

  1. War, radiation or contamination by radioactivity, nuclear weapons material.
  2. Suicide or insanity.
  3. HIV and/or HIV related illness including AIDS.
  4. Childbirth, pregnancy, miscarriage or any complications thereof.
  5. Pre-existing physical or medical conditions, physical or mental defects or infirmity.
  6. Self-inflicted injury and provoke murder or assault.
  7. Engaging in Dangerous Activities.
  8. Criminal or illegal activities.
  9. Nuclear, chemical or biological terrorism.

How do I make a claim for Great Eastern travel insurance?

  1. All claims must be brought through you and your legal personal representatives in the event that you die.
  2. You must also notify them in writing within thirty (30) days of any accident, loss, or damage that may give rise to a claim. They will not deny a claim because you or the insured person failed to notify them within the necessary time if it can be demonstrated to their satisfaction that giving such notification within the prescribed period sum insured was not reasonably achievable.
  3. Upon receipt of such notice, they will provide you with their standard claim form, which you must complete and return to them at your own expense, along with any documentary evidence, such as a police report, medical report, original bills, repair estimates, ticket counterfoils, luggage tabs, and other reports, that they may reasonably require to assess the claim, such as a police report, medical report, original bills, estimates for repair, ticket counterfoils, luggage tabs, and other reports.
  4. As soon as you receive any letter, claim, writ or summons, or other communication relating to a claim, you must deliver it to them, unanswered.
  5. Except with their written approval, you or the insured person may not acknowledge, deny, negotiate, or settle a claim.
  6. You should preserve the damaged articles as long as feasible so that we can inspect them; if they pay for or replace the damaged object, the article will then become your property.
  7. In the event of an unintentional death, they must be given fair notice before interment or cremation, and they shall be allowed to conduct any post-mortem examination at their expense if it is not prohibited by law.

I think I’m ready to buy it. What’s the best way to purchase my travel insurance?

Our user-friendly website is the best place to buy your travel insurance. You can compare and select the best travel insurance policy for your needs and budget.