RHB travel insurance provides comprehensive coverage and extensive protection for you and your loved ones when traveling domestically or internationally. With travel insurance coverage, you can be confident that no matter what happens to you while traveling, RHB travel insurance will be there and protect you.

What is travel insurance?

Travel insurance is a type of coverage that protects you and your family from various risks while traveling in Malaysia or overseas. It usually covers medical expenses, lost luggage, flight cancellations, and other losses that a traveler may incur while on the road. Travel insurance will be available for one-way, round-trip, and annual trips, both domestic and overseas.

About RHB

RHB Insurance Berhad was founded on March 7, 1978, with the goal of putting protection in the hands of all Malaysians and empowering them to change how they are protected from unforeseen events. RHB also provides a wide range of products and has a large network of RHB Insurance branches to ensure that all Malaysians can purchase RHB insurance products.

Why should I choose RHB Travel insurance?

RHB travel insurance offers comprehensive and extensive coverage in a single policy, as well as numerous benefits and compensation for accidental death, bodily injury, illness, or travel inconveniences during your trip.

• 24-Hour International Travel and Emergency Medical Assistance Services
• Medical Evacuation And Repatriation Benefits
• Cover Travel Inconveniences
• Covers Trip Overbookings and many more benefits

How do I contact RHB Travel insurance for further information?

If you have any inquiries about RHB Travel insurance, please contact at 1300 220 007 or email via rhbi.general@rhbgroup.com

I am not a Malaysian. Is it possible for me to purchase the plan?

RHB Travel insurance is only eligible to all Malaysians, Malaysian Permanent Residents, holders of a valid working permit or dependant pass in Malaysia aged between nineteen (19) and eighty (80) years old (both ages inclusive) who depart from Malaysia as a passenger.

What are the types of products they have for travel insurance?

RHB Travel Insurance provides two (2) types of travel insurance products:

Travel Protector Plus (Domestic and Overseas)

• Individual plan
• Individual & Spouse plan
• Family plan

Annual Travel Protector

• Advanced Plan
• Supreme Plan

Eligible age for the plan?

Travel Protector Plus

• Between 19 and 80 years old (both ages inclusive)
• Children – Between 15 days and 19 years old (both ages inclusive)
• or up to 23 years if they are still studying, unmarried, and not gainfully employed

Annual Travel Protector

• Between 15 days and 80 years old (both ages inclusive)

When is the period of the coverage?

• Domestic Trip

185 consecutive days from the start of travel or the insurance expiry date

• International (Overseas)

185 days from the start of travel/period of insurance expiry date / 24 hours from the time of return to Malaysia / date of Emergency Medical Evacuation or Repatriation of Mortal Remains back to Malaysia

• One-Way Trip

Each insured Trip has a maximum length of 90 consecutive days.

Is it possible for me to make a nomination for this plan?

Yes. You can nominate the person or representative that you have chosen for RHB Travel insurance plans.

If I’m holding a one-way ticket, am I eligible to purchase this plan?

Unfortunately, you cannot purchase the plan because it expires 72 hours after your scheduled arrival time at your final destination aboard or when the Period of Insurance expires, whichever comes first.

What is the procedure for canceling my coverage and receiving a refund of the premium paid?

You may cancel the policy by giving RHB written notice within fourteen (14) days, or by calling the Customer Relationship Centre at 1300 220 007. For Annual Travel Protector holder, you are entitled to a short refund of up to RM 75.

Who do I contact for emergency assistance or if I need to be admitted to a hospital while overseas?

You can contact RHB 24-hour Travel Assistance at 03-79653833 for further assistance

What does RHB Travel insurance cover?

The following are the RHB Travel insurance policies that will cover each product selection:

Travel Protector Plus

• Personal Accident Benefits
• Medical and Other Expenses
• Medical Evacuation and Repatriation Benefits
• Personal Luggage and Personal Effects
• Travel Delay
• Full Terrorism Cover and many more coverage

Annual Travel Protector

• Personal Accident Benefits
• Medical and Other Expenses
• Hospital Allowance
• Travel Inconvenience (Travel Delay, Travel Documents and etc)
• Emergency Evacuation and Repatriation

What are other benefits under RHB Travel insurance?

Travel Protector Plus

• Worldwide Coverage By Region
• 24-Hour International Travel and Emergency Medical Assistance Services
• Credit Card Indemnity
• Home Care Benefit

Annual Travel Protector

• Wider Coverage Across Malaysia
• Covers Trip Overbookings
• Accidental Death Or Permanent Disability Coverage
• Medical Coverage While You Are Abroad

What countries does your policy cover?

Travel Protector Plus

• Area 1 (a)

Within Malaysia

• Area 1 (b)

Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macau, Myanmar (Burma), New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, and Vietnam

• Area 2 (Worldwide)

EXCLUDING United States of America, Canada, and Nepal

• Area 3 (Worldwide)

INCLUDING United States of America, Canada, and Nepal

• EXCLUDED COUNTRIES

Israel and war-declared countries

Annual Travel Protector

• Area 1

Malaysia (East to West or vice versa), Australia, Brunei, Cambodia, China, Hong Kong, Macau, India, Indonesia, Japan, South Korea, Laos, Myanmar (Burma), New Zealand, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Bangladesh, and Vietnam

• Area 2 (Worldwide)

EXCLUDING United States of America (USA) and Canada

• Area 3 (Worldwide)

INCLUDING United States of America (USA) and Canada

• However, the policy does not cover any loss, injury, damage, or legal liability incurred travel to, from, or through these countries Israel, Iran, Syria, Belarus, Cuba, the Democratic Republic of the Congo, North Korea, Somalia, Sudan, South Sudan, Zimbabwe, or other war-torn countries.

What are some of the policy’s general exclusions?

This policy does not cover death or injury caused by or due to

• Suicide, self-injury, or willful exposure to peril (other than in an attempt to save human life)
• While participating in any professional sports
• While participating in any riots, civil commotions, lockouts, or any threat of such events
• Any cost of treatment in respect of pregnancy, childbirth, miscarriage, abortion or menopause

There are a few more general exclusions that you should be aware of.

How much do I have to pay for RHB Travel insurance?

The premium you must pay will vary depending on the plan you choose, the duration of coverage, and the destination

Can I pay for RHB Travel insurance on an installment basis?

Unfortunately, you are unable. The premium must be made and received by them before coverage begins.

How do I make a claim for RHB Travel insurance?

To file a claim, you can contact RHB Customer Relationship Centre at 1300 220 007 or email rhbi.general@rhbgroup.com as soon as you return from your trip.

I think I’m ready to buy it. What’s the best way to purchase my travel insurance?

Our user-friendly website is the best place to buy your travel insurance. You can compare and select the best travel insurance policy for your needs and budget.